An administrator must sign the ThoughtSpot use agreement in the application to allow users to continue using the application.

Prior to ThoughtSpot Cloud 5, administrators signed a paper use agreement to allow their users to use ThoughtSpot. Starting with Cloud 5, you can easily sign the use agreement from the application itself. You can view a copy of this agreement at ThoughtSpot Legal.

Use agreement notifications

When ThoughtSpot upgrades your cluster to Cloud 5, or when there is a new version of the use agreement later, administrators receive notifications about the use agreement. You do not receive notifications about the use agreement with every software upgrade, just with upgrades that include changes to the use agreement. Administrators receive the following notification, which allows them to accept the use agreement:

Administrator notification

One administrator for each cluster must accept this agreement within 30 days of ThoughtSpot upgrading your cluster to Cloud 5. If an administrator does not sign the agreement within 30 days, users cannot access the ThoughtSpot application. Administrators receive the following notification when they try to use ThoughtSpot, which allows them to accept the use agreement to continue using ThoughtSpot:

Administrator notification - no access

If an administrator does not sign the agreement within 30 days of ThoughtSpot upgrading the cluster to Cloud 5, non-admin users receive the following notification when they try to use ThoughtSpot. The notification tells them to ask their administrator to accept the use agreement to allow them to continue using ThoughtSpot:

User notification - no access

Accept the use agreement

Only administrators can accept the use agreement. Only one administrator needs to accept the use agreement for each cluster. Note that you must sign an agreement for each of your clusters.

To accept the use agreement, follow these steps. You do not need internet access to sign the agreement, since it is bundled with the application software.

  1. Ensure that you have administrator privileges.

  2. Select Accept from the yellow notification bar.

  3. Read the use agreement in full before accepting. You can view a copy of the agreement at ThoughtSpot Legal.

  4. If your ThoughtSpot account does not have an associated email, you must enter your email before you can sign the agreement. If your ThoughtSpot account has an associated email, you do not need to enter it in this window. The email text box does not appear if you already have an email associated with your account.

    Enter your email

  5. Click Accept.

If you have a technical issue when you sign the use agreement, and users cannot access the application, contact ThoughtSpot Support.